WELCOME TO OUR OFFICE
To help ensure the highest quality of service and care to our patients we have several office policies and procedure. We ask that if you have any questions or concerns with these procedures that you address them with the staff prior to your office visit.
What to Bring We require that you always bring the following to your office visit:
- COMPLETED Registration Form and Medical History forms
- Insurance card
- Identification card
- Co-pay for insurance patients and full payment for self-pay patients (cash, check or Visa/MasterCard)
- List of current medications you are taking
- A guardian (if you are not of legal age)
If you do not bring the following items with you, Associated Family Physicians has the right to have you reschedule or cancel your existing appointment. Please be sure to be on time. New patients should arrive 20 minutes early to their first appointment to fully register with the practice.
Insurance Cards All patients who will be utilizing their insurance coverage are required to bring their current insurance card to each office visit. A copy will be made and placed in the patient’s chart. If the patient does not have their insurance card then the patient will have to cancel or be seen as self-pay. A cancellation fee may be charged for failure to provide this information.
Identification Cards ID cards will be required at each office visit. A copy will be made during the first visit and placed in the chart. However, an ID may be requested at any subsequent visit to the office.
Co-pays/Deductibles Patients who have a co-pay as part of an agreement with their insurance carrier will be required to pay prior to meeting with the provider for each visit. It is the patient’s responsibility to bring cash, check or Visa/MasterCard with them. The appointment may be cancelled if the patient does not bring appropriate means of payment.
Policy on Controlled Medications It is our mission to provide our patients with the highest quality healthcare and the latest in medical advancements including pharmaceuticals. However, to protect our patients and our providers, we rigorously screen our patient's current health regimen and history for signs of controlled substance abuse. Our providers will ONLY prescribe these medications if necessary, and patients are required to sign a Controlled Medications Agreement in our office. Our providers also reserve the right to refuse prescribing these medications at any time.
- Anthem Blue Cross
- Blue Shield of CA
- Aetna PPO/EPO
- CIGNA PPO/Open Access
- Hills Physicians
- United Healthcare
- MultiPlan/PHCS Networks
- UHC Military
- Sutter Select
- Medicare Railroad
- Aetna Signature
Have any questions?
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